FAQ

Are you an authorized seller of the brands on the website?

To be an authorized seller, the products come directly from the brands themselves and therefore could guarantee a full assortment of products as well as real & quality items. ColorsVibe ecommerce site is an authorized seller of all the brands presented in our assortment.


Are your products cruelty-free?

Yes, all brands sold at ColorsVibe are cruelty-free brands that do not test any products on animals.


I would like to follow you on social media – where can I find you?

You can find us on:
Instagram: @Colorsvibenordics
Facebook:
Colorsvibenordics


Do you ship internationally?

At the current moment we are only able to deliver to the Nordic countries such as Norway, Sweden and Finland.


Which Product should I choose?
If you need assistance choosing the products most suited for you, get in touch with out beauty experts at [email protected]


I did not get an Order Confirmation Email?

Once your order has been accepted, you will receive an email confirmation as well as a physical paper copy in your box. If you do not receive your digital receipt within 30 minutes, check your spam filter/junk e-mail inbox and if your email was correct. If you still can’t find your order confirmation, please contact [email protected].


How much does Delivery cost?

Free Shipping for orders above 200 SEK.

Orders below 200 SEK will ship for 49 SEK (SE).


When will I receive my order?

The delivery time from dispatch is between 1-3 working days depending on where you live. Please note the warehouse processing time can take up to 2 working days.


What happens if I don’t collect my package in time?

In case the package is uncollected, it will be sent back to our warehouse and you will be separately invoiced 275 SEK / 275 NOK / 275 DKK and 30 for FI for postage and administration, depending on your country. In case you have already paid for an uncollected package, the return will be processed according to our Returns & Exchange policy with the original invoice adjusted accordingly.

 

How do I cancel an order?

Contact us at [email protected] as soon as possible. Please write “Cancel” in the Subject and provide us with your order-id in the email. Please note, once an order has already been processed by our warehouse, it is not possible to change nor cancel.

Can I change my payment method?
Due to Security reasons, once your order has been placed your payment method cannot be changed. Contact us at [email protected] if you have further questions regarding payment method.


I have questions about my Invoice or Partial Payment Plan, Who can I contact?
Klarna AB takes care of all Invoice and partial payment accounts. You can get in touch with them at [email protected] or call them at 07- 120 120 10.


I have a Promotional Code! How can I use it?
Type in your code in the “Promo” section in your checkout cart. It is important that you write the code with the correct figures for them to work. You can find our current promotions in our Newsletter in which you can sign up for at the bottom of the website.


What do I do if I receive an order with broken or missing products?

Contact our customer service at [email protected]

Please write “Broken” or “Missing” in Subject and provide us with your order-id in the email. If you have received a broken product, please attach a picture (s) of the broken item.


What is your return policy?

Colorsvibe.com offers returns/exchanges on products purchased through the site within 14 days of receipt. Read our Return Policy for further information.


When will a specific item be back in stock?

Due to popularity and high demand some product might sell out. We do not have specific dates for restock of products. Please keep an eye out on our website and social medias to see when items are back in stock.


COLORSVIBE | Cylindervägen 12  | SE-131 28 Nacka Strand | Sweden | ORG.NR: 556476-6466